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Frequently asked question

    Yes, returns are allowed for eligible products, but the item must be unused and in its original packaging. The customer will be responsible for return shipping costs.
    Contact our Customer Support Team immediately and provide images of the product. A return, refund, or replacement will be processed as applicable.
    Refunds are processed within 5-7 business days after the returned item has been received and verified. Processing times may vary depending on the payment method.
    Yes. Medicines, perishable goods, hygiene-related items, digital downloads, and personalized products are non-returnable unless defective.
    Log in to your Prachin Bangla Ltd. account, go to "My Orders," and check the refund status.
    No, once an order is shipped, cancellation is not possible. You may request a return after receiving the item.
    If the return is due to a seller or logistics error, we cover the shipping cost. If the return is due to customer preference, the customer is responsible for return shipping fees.
    You can reach us via: Email: info@prachinebangla.com Phone: +8801990888222